HELP Articles

SUBJECT:

SEARCH:

We've tried to include as much information as we can to help you use our site and services in the easiest and safest way possible. We extend this section as the need arises and have added some potentially very useful information on staying secure and maintaining your privacy on the internet. We can provide this information because our parent company is an Internet Software development house and can speak quite authoritatively on the subject.

1 2

New Tax Rates - With effect from 1 Dec 2008 the VAT Rate included in our prices (where applicable) is 15%.... more

First Published: 01 Dec 08

Login Problems - If you for get your password, you can get the system to send you a new one by following the 'Forgot my Password' link on the login form. The system creates a random 10 digit number and sets this as your password.... more

First Published: 15 Oct 07

Missing Padlock - Occasionally when you enter a page which should be secure (such as the Checkout), you may find the PADLOCK which your browser uses to show security state, is missing. This however, does not mean that the page is actually insecure - indeed our system automatically switches to secure mode when you hit such pages.... more

First Published: 06 Aug 06

Firefox - Display Issues - If you use Firefox as your web browser, this site might not always display as we intended - These are only display issues and no functionality or security is affected.... more

First Published: 16 Oct 05

We want you to be safe online - All of our precautions are for naught if your own machine provides criminals with access to your valuable personal data before you even hit our site.... more

First Published: 17 Sep 05

A word about Phishing - Phishing is the term used to describe the theft of important information about your personal identity which enables criminals to impersonate you with the intent to defraud. This often involves stealing credit card details but may encompass other presonal information as well.... more

First Published: 28 Aug 04

Surf Safely - Internet SECURITY - There are many lines of attack used by virus writers and they can get a virus on your machine through email and file downloads. There are common sense ways to combat this however and if you receive an email from someone you don't (most of us get loads of these every day) know NEVER EVER OPEN ANY ATTACHMENT.... more

First Published: 27 Aug 04

Pop-Ups - The low down - Our site uses Pop-up screens to display detailed images if you request to see them while browsing through the product catalogue. If your windows pop up blocker is set to "High" mode, these pop-ups will be prevented from appearing and you will lose out on valuable additional information. To get the best reom the site we would therefore recommend that you reduce you windows settings to something less than "High" mode.... more

First Published: 27 Aug 04

Changing your Cookie Settings (IE) - If you want to buy from our site you will need to allow cookies. We actually only use something called session cookies but some browsers don't distinguish between types. However, Microsoft's Internet Explorer does so if you are using a recent version of IE, here is how you change you cookie settings:... more

First Published: 27 Aug 04

A word about COOKIES - Our Site does use Cookies so they must be enabled on your machine if you want to shop or use any of the registered user features of the site. (if you're just browsing then it doesn't matter)... more

First Published: 27 Aug 04

1 2

MOON PHASE
Age: 26.6 days (90%)
State: Waning Crescent
Next New: 15 Mar - 9:02 PM
Next Full: 30 Mar - 2:27 AM

More Info

Customer Feedback

A E - 27/02/2010
Order safely received by return. Very pleased with the crystals and it really was excellent service. Thank you very much - I will certainly recommend you.

G H - 16/02/2010
Hogglewick. Used your site a few times and will always return. Quality service and goods. You never fail to please. Keep it up.

I T - 04/12/2009
As an international customer i have to say i am delighted with your service and professionalism. My order arrived earlier than i expected and the package was very well protected. I bought quite a handful of crystals and i was prepared to take some time to identify each stone and what a wonderful surprise when i opened the package and the crystals were all tagged! I am very, very, VERY happy to have been your customer and believe me when i say i'll be ordering again very very soon! Congratulations on your work! Best Wishes, A Satisfied customer.

I T - 04/12/2009
As an international customer i have to say i am delighted with your service and professionalism. My order arrived earlier than i expected and the package was very well protected. I bought quite a handful of crystals and i was prepared to take some time to identify each stone and what a wonderful surprise when i opened the package and the crystals were all tagged! I am very, very, VERY happy to have been your customer and believe me when i say i'll be ordering again very very soon! Congratulations on your work! Best Wishes, A Satisfied customer.

D L - 27/11/2009
received the stones today. are lovely - exactly as on net. excellent service.

Thanks to all who take the time to write, we take great pride in our service and we love hearing from you. - SEE MORE

CRYSTAL COLLECTOR