Policy and Standards Articles

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Here you will find all the information you need about our policy regarding various things such as security, privacy, site usage, postage, returns etc.

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Copyright - The act of creation itself is all that is required to vest the creator (or often their employer) with the copyright in a piece of artistic or literary work (that covers many things - including, but not limited to; images, text, sound recordings, video, software). Contrary to the belief of some, the originator does not need to register anything to own the copyright in their work, neither do they need to display a copyright statement ... more

First Published: 19 May 08

Site Terms of Use - We do our very best to ensure the site is free from errors and that facilities which require it (such as the purchasing process), are as secure as we can possibly make them... more

First Published: 29 Apr 08

3D Secure - The Major card schemes have set out to tackle online Card Fraud and have introduced something akin to Chip and Pin for use by online merchants like us. Eventually all affiliated card issuers (there are thousands of them world-wide) will be enforcing one or the other of these schemes and since we always want the best possible security for our customers, we've introduced the service on our site already.... more

First Published: 02 Apr 08

Delivery outside the UK - We have the capability to ship anywhere in the world although not every country appears on our shipping list. If you don't see your country and you want to place an order, just drop us a line and we can add it very easily. Shipping Times:... more

First Published: 08 Mar 06

Acceptable Use Policy - The content in our Forums is provided largely by our users with as little interference from us as possible. We do our best to ensure the service is not abused by deleting inappropriate posts when we find them but it is inevitable that occasionally some things may slip through the net.... more

First Published: 27 Aug 04

Crystal Sizes - Gemstones are natural material, and so it is impossible to get any uniformity of size and shape. We do however, grade them into size ranges, and we do our very best to categorise each and every gemstone individually according to the following guidelines:... more

First Published: 27 Aug 04

General Disclaimer - We can offer no warranties or guarantees with regard to the theraputic, metaphysical or magical properties of any product we sell. As far as we are aware, there is no formal scientific proof to substantiate that crystals, talisman, amulets, charms, magical spells, Tarot cards, Runes... more

First Published: 27 Aug 04

Returns Policy - We pride ourselves on only selecting quality products, providing you with detailed descriptions and photographs so you can see what you are buying and making sure everything we send out is properly packaged to protect it, so we virtually never get customers asking to return something.... more

First Published: 27 Aug 04

Delivery - Once the Order is in the postal system we lose control of it. We always maintain certificates of posting so we can demonstrate to the postal services that we did our bit and to be fair, the Royal Mail is very good when you consider the job they have to do - very few packages actually go astray.... more

First Published: 27 Aug 04

Postage - Postage is based on weight and the best way to find out what you would be charged is to add items to a shopping basket - postage is always displayed in the basket summary and is updated every time you add a new item so there are never any surprises.... more

First Published: 27 Aug 04

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MOON PHASE
Age: 25.6 days (86%)
State: Waning Crescent
Next New: 15 Mar - 9:02 PM
Next Full: 30 Mar - 2:27 AM

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Customer Feedback

A E - 27/02/2010
Order safely received by return. Very pleased with the crystals and it really was excellent service. Thank you very much - I will certainly recommend you.

G H - 16/02/2010
Hogglewick. Used your site a few times and will always return. Quality service and goods. You never fail to please. Keep it up.

I T - 04/12/2009
As an international customer i have to say i am delighted with your service and professionalism. My order arrived earlier than i expected and the package was very well protected. I bought quite a handful of crystals and i was prepared to take some time to identify each stone and what a wonderful surprise when i opened the package and the crystals were all tagged! I am very, very, VERY happy to have been your customer and believe me when i say i'll be ordering again very very soon! Congratulations on your work! Best Wishes, A Satisfied customer.

I T - 04/12/2009
As an international customer i have to say i am delighted with your service and professionalism. My order arrived earlier than i expected and the package was very well protected. I bought quite a handful of crystals and i was prepared to take some time to identify each stone and what a wonderful surprise when i opened the package and the crystals were all tagged! I am very, very, VERY happy to have been your customer and believe me when i say i'll be ordering again very very soon! Congratulations on your work! Best Wishes, A Satisfied customer.

D L - 27/11/2009
received the stones today. are lovely - exactly as on net. excellent service.

Thanks to all who take the time to write, we take great pride in our service and we love hearing from you. - SEE MORE

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